Privacy Policy
1. Data controller
Data controller: Johan León Ulate (Otonens)
Tax ID (NIF): 60638271J
Professional address: Passeig de Gràcia 99, 2A, 08008 Barcelona, Spain
Email: hola@otonens.com
2. Purposes of processing
Personal data provided by users may be processed for the following purposes:
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Handling requests for information submitted through the website.
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Managing medical appointment requests.
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Responding to enquiries sent by email or contact forms.
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Managing contracted services and associated payments, where applicable.
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Complying with applicable legal obligations.
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Improving the user experience and analysing website usage through analytics tools.
Personal data will not be used for purposes other than those for which it was collected without first informing the data subject.
3. Legal basis for processing
The legal basis for processing personal data may be:
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Consent given by the user.
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Taking pre-contractual steps requested by the user.
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Performance of a service contract.
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Compliance with legal obligations.
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The controller's legitimate interest in ensuring the security and proper functioning of the website.
4. Personal data that may be collected
Depending on how the user interacts with the website, the following data may be collected:
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First and last name.
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Email address.
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Telephone number (where provided).
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Information voluntarily included in forms or messages.
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Information relating to appointment requests.
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IP address.
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Browsing data.
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Cookies and similar technologies.
Otonens requests only the data strictly necessary for each purpose.
5. Data retention
Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected and subsequently for the legally prescribed periods to address potential liabilities.
6. Recipients of data
As a general rule, personal data will not be disclosed to third parties.
However, data may be shared where required by law or where necessary for the proper provision of services, for example with technology providers acting as data processors.
These may include:
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Wix.com Ltd. (website hosting and management).
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Google LLC (Google Workspace and Google Analytics).
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Payment gateways used to process online payments, where applicable.
All such providers operate in accordance with applicable data protection legislation.
7. International transfers
Some technology providers used by Otonens may be located outside the European Economic Area.
In such cases, international data transfers will take place only where appropriate safeguards are in place under the General Data Protection Regulation.
8. Users' rights
Users may exercise the following rights at any time:
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Right of access.
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Right to rectification.
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Right to erasure.
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Right to object.
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Right to restriction of processing.
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Right to data portability.
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Right to withdraw consent at any time.
To exercise any of these rights, send a request to:
The request must allow the applicant to be identified and specify the right they wish to exercise.
Users also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if they believe their data is not being processed in accordance with applicable legislation.
9. Information security
Otonens implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or destruction.
However, users should be aware that no security measure on the internet can guarantee absolute protection.
10. Minors
This website is intended for parents and legal guardians of patients who are minors.
Personal data relating to minors will be processed only where necessary to arrange the requested healthcare and in accordance with applicable legislation.
11. Cookies
This website uses first-party and third-party cookies for technical, analytical and operational purposes.
For further information, please consult the Cookie Policy.
12. Changes to this policy
Otonens may update this Privacy Policy when necessary to reflect legislative, technological or operational changes to the website.
The current version will always be the one published on this page.