Terms and Conditions
1. Purpose
These Terms and Conditions of Service govern appointment requests, the booking of medical services and, where applicable, payment for consultations and other services offered through www.otonens.com.
Use of this website constitutes acceptance of these terms.
2. Owner
Website owner: Johan León Ulate (Otonens)
Tax ID (NIF): 60638271J
Professional address: Passeig de Gràcia 99, 2A, 08008 Barcelona, Spain
Email: hola@otonens.com
3. Appointment requests
Users may request a medical appointment using the forms available on the website.
Submitting a request does not automatically confirm an appointment.
An appointment is confirmed only once Otonens expressly confirms the available date and time by email, telephone or another means of communication.
4. Provision of services
Medical services will be provided by qualified healthcare professionals in accordance with applicable Spanish legislation.
Information published on the website is for informational purposes only and does not constitute a medical diagnosis or replace an assessment during an in-person or remote consultation.
5. Prices
Prices for medical services will be displayed on the website where applicable or communicated to the patient before the appointment is confirmed.
All amounts will be expressed in euros (€).
6. Payment methods
Where applicable, payments may be made through the payment gateways enabled on the website.
Transactions will be processed using secure payment platforms that apply encryption protocols to protect users' financial information.
Otonens does not store full bank card details used to make payments.
7. Cancellations and changes
Patients may request to cancel or change an appointment by contacting Otonens at:
Patients are encouraged to communicate changes as early as possible to help reorganise the medical schedule.
Where specific cancellation, deposit or refund policies apply, these will be communicated to the patient in advance.
8. Right of withdrawal
Under applicable legislation, the right of withdrawal may not apply to certain healthcare services once fully performed or where they involve personalised healthcare.
Each case will be assessed under the applicable law.
9. Liability
Otonens shall not be responsible for losses arising from incorrect information provided by the user during the appointment request or booking process.
Users agree to provide accurate, complete and up-to-date information.
10. Data protection
Personal data provided during the booking process will be processed in accordance with the website's Privacy Policy.
11. Changes
Otonens may amend these Terms and Conditions of Service where necessary to reflect legal, organisational or technological changes.
The new terms will be published on this page and take effect upon publication.
12. Applicable law and jurisdiction
These Terms and Conditions of Service are governed by Spanish law.
Any dispute arising from their interpretation or application shall be submitted to the courts having jurisdiction under applicable law.